Where's my tracking number?
Orders take up to 5 Business days (EXCLUDING weekends and holidays) before shipping, we are a small business and we had make every prosthetic. Also we topically ship in order of how orders came in!
We will send a shipping confirmation email with a tracking number.
Are orders shipped discretely?
Our orders are shipped in plain white boxes with a shipping label that includes our return address listed under "Hard Line Prosthetics” Our international orders are shipped with required commercial invoices and packing slips attached to the outside of the box in a plastic sleeve for Customs. These forms, by law, must list the items ordered, and they must reflect the actual value of the items.
What is "normal" on a prosthetic?
Because all of our products are hand-made, they may have minor defects such as: interior patching, skin folds, air bubbles, bumps on the testicles, minor color variation (slightly darker or lighter), and rough cuts. Rough cuts are normal, and occur when the prosthetic comes out of the mold. These minor defects won't affect the function of the prosthetic at all, and are completely normal for hand made products.
Refunds will Not be given. All sales are final at the point of sale.
Will the paint come off of my pre-painted prosthetic?
Paint is meant to be permanent, but we cannot guarantee longevity of the paint on our prosthetic due to day to day useage. It may peel or fade with time, due to: rough use, tight clothing, inadequate washing, etc. Customers should take this into consideration before purchasing. We do not recommend using cornstarch to powder the painted prosthetics, as we have seen customers experience early peeling due to cornstarch. We recommend onlyusing talc-free body powders.
Are your prosthetics safe for sex?
For legal purposes we cannot recommend our prosthetics for sex or guarantee their safety, as everyone's body is different and handles sex differently. Our prosthetics are made of 100% Platinum silicone, which is safe for skin contact.
We are not responsible for the functionality of our prosthetics while being used for sexual intercourse. If you use condoms or lubricant with our prosthetics, please ensure that they are WATER BASED ONLY.
What products should I avoid using with my prosthetic?
We do not recommend using products which contain silicone with your prosthetic, as silicone can damage the prosthetic. Watch out for lubes, soaps, or other products that contain silicone. Take care choosing soaps, as there are a number of silicone ingredients in common products that may have weird or unrecognizable names such as cyclopentasiloxane, cyclohexasiloxane, dimethicone, or trimethicone.
Can your prosthetics be glued on?
They are not meant to be glued on but some people do. We do not sell glue in our store. If you insist on using adhesive with your prosthetic, please make sure that it is 100% medically safe, as the skin on your genitals is often thinner and more sensitive than the rest of your body.
Where do you ship and which courier do you use?
We ship internationally and domestic! Domestic and international packages are shipped via USPS. Domestic shipping is $14.50 and International is $36.00 US dollars!
Customers are responsible for understanding any shipping and Customs regulations that they are subject to in their country. Hard Line does NOT pay Customs fees.
My package still isn't here! Did it get lost?
Once your package has been taken by USPS, it is the responsibility of the carrier to ensure that it gets to the customer on time and intact. The best thing for our customers to do is to use the tracking number provided in the shipping confirmation email to follow the progress of the package. For international orders, your package may be stopped in Customs and require further payment (duties and taxes) to be delivered to you.
My item says it was delivered?
If your item says it was delivered but you don't have it, please get in contact with USPS as they are the ones who are in charge of getting your order to the correct place. As a company we do not refund or replace lost or stolen items.
Do you offer a warranty for your products?
Different people take different care of their prosthetics. Some treat it like a body part, and wash it every day up to 3x a day. Some individuals use it to urinate, and play, which can damage the prosthetic if the bodily substances are only washed off weekly or only after activity. We cannot accept returns for this reason, as it is considered a health code violation.
We would love to offer a warranty but cannot assume all people will treat their prosthetic with proper care, even if they claim that they do.
How do you measure the length of the prosthetics?
Our prosthetics are measured from the base of the prosthetic to the tip, shaft length, and girth!
This privacy notice discloses the privacy practices for (hardlineprosthetics.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
FDA Disclosure Statement
These prosthetics have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease
Hard Line Prosthetics is a novelty company and our products are not intended to use for sex. However if you choose to do so, be safe and use a condom to help prevent disease.